Free shipping for orders above Rs. 599 | 3 FREE samples with every order*

FREQUENTLY ASKED QUESTIONS


Q1. How long do you take to dispatch products?

A. If you place order before 3 P.M., the order will be dispatched on the same day and for orders placed after 3 P.M. will be shipped the next day. Orders placed on Sundays or on any National Holidays or in any case of unforeseen circumstances will be dispatched on next working day.

Q2. When will I receive my order?

A. The delivery time for all orders placed is 4-5 days but in some cases it might take 6-7 days depending on the location.

Q3. Is there any option to select free samples of my choice?

A. No. The samples will be based on the availability of certain Tea and the samples sent to you are based on the type of tea placed by you. We are sure that you will be surprised every time.

Q4. Do you send free samples without orders?

A. No, we don’t. All samples are sent only with the orders placed by you. The number of samples sent to you are 3 with each order.

Q5. How can I cancel my order?

A. Order placed by you can be cancelled by sending us an e-mail at teavalonfarms@gmail.com stating the reason of your cancellation. Once the orders are shipped cannot be cancelled and no refunds will be given. However, if you have any issue with quality of our products please feel free to contact us. We will definitely try to solve it.

Q6. Is Cash on Delivery (COD) is available?

A. Currently, we are not providing Cash on Delivery (COD) service and we only have prepaid orders. Your payment is secured with PayU money and there are wide range of options for you to pay with. You can pay via Debit Card/Credit Card/Net Banking and all major bank cards are accepted.